lukbd Terms and Conditions

01 General Provisions

lukbd is an online gaming platform that provides casino games, sports betting, and live gaming services for Bangladeshi users. To use this platform, you must meet the eligibility criteria listed below.

1.1 Eligibility Criteria

• You must be 21 years of age or older. Creating an account or using the platform by anyone under the age of 21 is strictly prohibited.
• You must reside in a legal jurisdiction where online gaming is permitted.
• Each individual may create only one account. Creating multiple accounts will result in all accounts being closed and deposited funds may be forfeited.
• All information you provide must be truthful, accurate, and complete.
• You must have an active and verifiable payment method.

02 Account Registration and Verification

Membership on the lukbd platform is completely free. You must provide accurate personal information at the time of registration.

2.1 Registration Process

• During registration, you must correctly provide your name, date of birth, active mobile number, and payment details.
• Use a strong password and do not share it with anyone.
• You are fully responsible for the security of your account.

2.2 Identity Verification (KYC)

lukbd may conduct an identity verification process (Know Your Customer) at any time. As part of this process, you may be asked to submit a national ID card, passport, or other government-issued documents. Withdrawals may be temporarily suspended until verification is complete.

2.3 Account Security

• Always keep your login details confidential.
• If you suspect unauthorized access, contact the lukbd support team immediately.
• Allowing third parties to use your account is prohibited.

03 Deposit and Withdrawal Policy

3.1 Deposit

Funds can be deposited on lukbd through the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

3.2 Withdrawal

The following conditions apply for withdrawals:

• Minimum withdrawal amount: ৳500.
• Withdrawal requests are typically processed within 1 hour.
• Withdrawals can only be made to the same payment method used for the deposit.
• If identity verification is not completed, the withdrawal process may be delayed.
• If any suspicious activity is detected, lukbd reserves the right to temporarily suspend withdrawals.

3.3 Transaction Verification

All transactions are secured by SSL encryption. Under its Anti-Money Laundering policy, lukbd reserves the right to investigate any transaction.

04 Bonus and Promotion Terms

lukbd offers various types of bonuses and promotions. All such offers are provided subject to specific conditions.

4.1 Welcome Bonus

• New members will receive a 100% bonus on their first deposit up to a maximum of ৳20,000.
• A 10x wagering requirement must be met before the bonus can be withdrawn.
• For example: depositing ৳1,000 earns a ৳1,000 bonus; a total of ৳20,000 must be wagered before withdrawal.
• Not all games can be played with bonus funds — see the eligible games list on the website.
• Each member may claim the welcome bonus only once.

4.2 VIP Cashback Program

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.6% cashback per week.
• Gold: Up to 0.9% cashback per week.
• Platinum: Up to 1.2% cashback per week.

Advancement to a higher VIP tier depends on your regular activity and transaction patterns on the platform.

4.3 Bonus Misuse

If evidence of bonus misuse or fraudulent activity is found, lukbd may cancel the relevant member's bonus and close their account.

05 Gaming Rules

All games on the lukbd platform are conducted fairly and transparently. We use games from certified software providers to ensure fair play.

5.1 Game Usage Terms

• Each game has its own rules, which are shown in the game interface.
• If a bet is cancelled due to a technical error, the deposited amount will be refunded.
• Any attempt to deliberately manipulate the outcome of a game will result in permanent account closure.
• lukbd will not be held responsible for any loss in a game caused by an internet disconnection.

5.2 Betting Limits

Minimum and maximum betting limits are set for each game and betting market. These limits are clearly stated on the relevant game page. lukbd reserves the right to change betting limits at any time.

5.3 Prohibited Activities

• Using any automated software, bots, or artificial intelligence to play games is prohibited.
• Colluding with third parties to influence game outcomes is prohibited.
• Exploiting vulnerabilities or technical errors to gain an unfair advantage is prohibited.

06 Responsible Gaming

lukbd believes in responsible gaming. We want our members to enjoy games within limits for entertainment purposes.

6.1 Limit-Setting Tools

• You can set daily, weekly, or monthly deposit limits on your account.
• A self-exclusion feature is available to temporarily restrict yourself from your account.
• It is recommended to keep reality reminders active.

6.2 Minor Protection

lukbd strictly prohibits anyone under the age of 21 from using the platform. The use of parental filtering software is recommended to protect minors. For more information, visit our Responsible Gaming page.

07 Intellectual Property and Content

All content published on the lukbd platform — logos, designs, graphics, text, and software — is the property of lukbd or its licensors. Reproducing, distributing, or using this content for commercial purposes without written permission is prohibited.

08 Privacy and Data Protection

Our Privacy Policy applies to the collection, storage, and use of your personal information. By using the platform, you also consent to the Privacy Policy.

8.1 Data Sharing

• Your information will not be sold to third parties except to meet legal obligations.
• Necessary information may be shared with payment gateway providers for payment processing.
• All data is protected through SSL encryption.

09 Limitation of Liability

lukbd accepts no liability in the following cases:

• Loss during a gaming session due to internet disconnection.
• Loss caused by third-party software or hardware failure.
• Loss due to unauthorized account access where the member has shared their own login details with another person.
• Service interruptions caused by factors outside lukbd's control.

In any circumstance, lukbd's liability shall be limited to a maximum of the amount of the relevant transaction.

10 Account Closure and Termination

10.1 Closure by Member

Any member may close their account at any time. All pending withdrawals must be completed before closing the account. Account closure requests can be made by contacting the support team via live chat.

10.2 Termination by lukbd

lukbd reserves the right to terminate an account for any of the following reasons:

• Violation of these terms and conditions.
• Providing false information or identity fraud.
• Fraudulent or illegal activity.
• Suspicion of money laundering.
• Operating multiple accounts.
• Creating an account while being a minor.

11 Dispute Resolution

If you have a complaint or dispute, please contact our customer support team first. Our team provides support in Bengali via live chat 24/7. We will make every effort to resolve each complaint as quickly and fairly as possible.

11.1 Complaints Process

• Describe the issue in detail via live chat.
• You may submit a written complaint by email: [email protected]
• Attach any relevant screenshots or evidence with your complaint.
• Our team will respond to your complaint within the designated timeframe.

12 Changes to Terms

lukbd reserves the right to amend, update, or change these terms and conditions at any time. Any updated terms will take effect as soon as they are published on the website. It is recommended to review the terms before each login. Continued use of the platform after any changes will be considered as your acceptance of the new terms.

13 Applicable Law

These terms and conditions will be governed by the relevant applicable law. If any provision of this agreement is found to be legally unenforceable, that provision will be removed and all remaining provisions will continue to be in effect.