lukbd Privacy Policy
Your personal information is of the utmost importance to us. This policy describes in detail how lukbd collects, uses, and keeps your data secure.
Introduction and Definitions
lukbd ("we", "our", or "the platform") is a trusted online gaming platform in Bangladesh. This privacy policy ("policy") describes how lukbd collects, processes, stores, and secures your personal information.
By using this website (lukbd.cam) or registering for our services, you are agreeing to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
Key Definitions
Personal Data: Any information that can directly or indirectly identify you, such as your name, email address, mobile number, national identity card number, and financial information.
Processing: Any operation performed on personal data, such as collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, use, disclosure, or deletion.
User: Any registered or unregistered person who uses the lukbd platform or our website and services.
This policy is aligned with applicable data protection laws in Bangladesh and international best practices. lukbd always respects your privacy and is committed to handling your data responsibly.
Data Collection
lukbd collects your information in various ways. We only collect information that is necessary to provide our services and improve your experience.
Information You Provide Directly
When you register on our platform, make a transaction, or contact us, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National Identity Card (NID) or passport number (for identity verification)
- Residential address
- Financial account information (bKash, Nagad, Rocket, Upay number or bank account details)
- Selfie or photo (for KYC verification)
- Communication records provided via live chat or email
Automatically Collected Information
When you visit our platform, we may automatically collect certain information through technical means:
- IP address and device identifier information
- Browser type, version, and language settings
- Operating system and device type
- Pages visited, click history, and session duration
- Referral URL (where you came from before reaching our site)
- Time zone and geographic location (approximate)
- Gaming activity and transaction history
Information Received from Third Parties
In some cases, we may receive information from authorised third-party verification services for identity verification or fraud prevention. This information is managed strictly in accordance with the privacy policy.
Purpose of Data Use
lukbd uses your personal information only for the following legitimate purposes. We never use your information for any other purpose without your consent.
Account Management and Service Delivery
- To create, verify, and manage your account
- To process deposits, withdrawals, and transactions
- To activate gaming services, bonuses, and promotions
- To provide customer support and resolve issues
- To customise services according to your preferences and language
Legal and Security Obligations
- To verify your age (to prevent access by those under 21)
- To manage KYC and Anti-Money Laundering (AML) processes
- To prevent fraud, deception, and unauthorised access
- To comply with applicable laws and regulatory requirements
- To resolve disputes and respond to legal claims
Improvement and Personalisation
- To improve the quality of our platform and services
- To recommend games and offers based on your preferences
- To monitor platform security and performance
- To keep responsible gaming tools effective
Communication
- To send important account updates and security notifications
- To share promotional offers and bonus information with your consent
- To inform you of changes to the privacy policy or terms of service
Data Retention and Security
lukbd has adopted the highest technical and organisational security measures to protect your personal information.
Technical Security Measures
- SSL Encryption: All our communications and data transfers are secured with 256-bit SSL encryption.
- Data Encryption: Stored sensitive information is kept in encrypted format.
- Firewall and Anti-DDoS: Our servers are protected by advanced firewalls and cyber attack prevention systems.
- Two-Factor Authentication: An additional security layer for account access.
- Regular Security Audits: Our systems undergo regular security testing.
Data Retention Period
lukbd retains your personal information in accordance with the following policies:
- All information is retained while your account remains active.
- After account closure, certain information may be retained to meet legal and regulatory requirements.
- Transaction records are retained for a specified period in accordance with financial regulatory guidelines.
- Marketing-related information will be deleted if you withdraw your consent.
Steps in the Event of a Data Breach
In the event of a data security breach, lukbd will promptly notify affected users and take the necessary steps to mitigate harm. We will also inform the relevant legal authorities in a timely manner.
Sharing Data with Third Parties
lukbd does not and will never sell your personal information. However, in certain circumstances, we may share limited information with trusted third parties.
Service Providers
We may share necessary information with the following service providers, who operate under strict confidentiality agreements:
- Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners — to complete transactions.
- Identity Verifiers: To complete the KYC process.
- Game Providers: Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, and other game studios — to deliver gaming services.
- Cloud and IT Services: For platform operations and data storage.
- Fraud Prevention Services: To detect and prevent unauthorised activity.
Legal Obligations
In the case of a court order, legal process, or valid request from a government authority, we are legally required to provide the necessary information. In such cases, we will only provide the minimum information required.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred. In such cases, we will inform you in advance and the terms of this privacy policy will remain in effect.
Third-party websites or services have their own privacy policies and we are not responsible for their practices.
Cookies and Tracking
lukbd uses cookies and similar tracking technologies to provide an enhanced user experience.
Types of Cookies
- Essential Cookies: Indispensable for the core functionality of the platform — login sessions, language preferences, and security tokens. These cannot be disabled.
- Functionality Cookies: Used to remember your preferences and provide a personalised experience.
- Analytics Cookies: Used to monitor platform usage and improve services. These contain no personally identifiable information.
- Security Cookies: Used for fraud detection and account protection.
Cookie Controls
You can control or delete most cookies through your browser settings. However, disabling essential cookies may cause some important platform features to not work properly.
Most modern browsers offer detailed settings for managing cookies. More information about cookie management can be found in your browser's help section.
Your Rights
lukbd fully respects your rights over your personal information. You have the following rights:
Right to Access Information
You can find out at any time what information we hold about you. Upon submitting a request, we will provide you with a copy of your stored personal information.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. We will update the information as quickly as possible after verification.
Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, due to legal, regulatory, or contractual obligations, it may not always be possible to delete certain information.
Right to Object to Processing
You can opt yourself out of marketing communications and object to certain types of data processing.
Right to Data Portability
You can request to receive your data in a structured, machine-readable format.
To Exercise Your Rights
To exercise any of the above rights, please contact us. We will verify your request and respond as quickly as possible, generally within 30 working days.
Children's Privacy
lukbd's services are only for individuals aged 21 or older. We do not knowingly collect or process personal information of anyone under the age of 21.
During the registration process we verify age and take strict measures to prevent access by minors. If it comes to our attention that a person under 21 has opened an account, we will immediately close that account and delete the associated information.
If you believe that someone under the age of 21 has created an account on our platform, please notify our support team immediately.
Policy Changes
lukbd reserves the right to change or update this privacy policy from time to time. Changes take effect in the following ways:
- The updated policy will be published on our website and the "Last Updated" date at the top of the page will be changed.
- For significant changes, we will send a notification to your registered email address.
- Continued use of the platform after changes are published will be considered as your acceptance of the new policy.
- If you do not agree to the updated policy, you are requested to close your account.
We recommend that you review this page regularly to stay up to date on our privacy practices.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our data protection team will review your request as quickly as possible.
Email: [email protected]
Live Chat: 24/7 support available in Bengali
Response time: generally within 30 working days
For more information, you can also visit our other policy pages: Terms & Conditions, Responsible Gaming and About Us.